Two Things
Man, this week is killing me. Unfortunately, it?s actually killing New Orleans residents. And no, that isn?t a smartass joke, that is the truth: My heart breaks every time I see the news coming out of that region, including Mississippi and surrounding areas.
I?ve shed so many types of tears its remarkable to me.
Angry tears.
Tears of despair.
Tears of desperation.
I?ve given what little I can. But it?s not enough. There are press conferences with topics like Help Is On The Way, and yet the facts are not showing this. Convoys can move all you like, and they can look busy, but goddammit, these are the facts.
And if you want to see something heartbreaking, watch this local copy of Aaron Broussard, Jefferson Parish President, describe what it?s been like this past week. And if that doesn?t tug at your hearstrings, then you my friend are as dead as that unfortunate grandmother he talks about. I archived it here to make sure it will be around for as long as this site is, because it?s important to me.
But you know what? While I?m still mad as hell, I?m proud of our news organizations, even Fox News, which has gotten through a few excellent reports between the Pro-Bush Spin. Most of all Anderson ?Frickin Cooper, the favorite newscaster in the Erwin household. What can I say, he?s the most entertaining newsman around and it?s great to watch him cry. Sounds weird, but it?s true. The man has the charisma to share the heartbreak and the tenacity to keep going. Hell, I still remember him as The Mole?s host.
Either way, I?ve seen more hard-hitting questions coming from traditional apologists than I ever expected. My God, has America gotten back its newsroom? Can we really ask hard questions again? It?s as close as we?ve seen in years to a backbone, so kudos to that.
To finish this post on an up note, have you seen my Dear Site5.com post lately? Turns out they were listening! Read and enjoy:
Mr. Erwin:
Matt Lightner, Site5's CEO forwarded your email to me & I'd like to take a few moments to address your concerns.
First, let me thank you for your candor & apologize for the service issues you encountered. Site5 clearly dropped the ball on your account. Your description of the events with your account are accurate I am sorry to say. This is certainly not the service that Site5 is known for nor is it something we're willing to let slide.
In response to your remark regarding our ordering process. With our existing checkout process the total order is not confirmed on the 'success page', however, when placing your order the total amount due is calculated right above the section where you input your credit card information.
Fortunately, we are developing a new version of our billing system which will eliminate the issue of no confirmation page with the ability to edit & no order confirmation page with full order details.
Secondly, being required to contact multiple departments within Site5 isn't right. Our customer service representatives should be doing the work for you or assigned your ticket to a technical support rep who could provided an absolute solution to your issue(s).
That being said, I'd like to prove to you that your choice to select Site5 for web hosting was right. I'd like to offer you two (2) months of hosting on the house. To take me up on this offer, simply email me, Todd Mitchell / tmitchell@site5.com, reference this post and I'll get you all setup.
Again, please accept my most sincere apologies for the service you experienced. I look forward to hearing from you in the near future.
Sincerely,
Todd Mitchell
Chief Operating Officer
Site5 Internet Solutions, Inc.
Wow, thanks guys. And hey, I?ll take up the offer with gratitude (a geek can always use web space). There is no doubt I was pretty pissed off by the time I wrote those words, and the good folks at Site5 have stepped up the challenge and made a blogger happy.
Makes you wonder why Herb Newton Nissan won?t do the same. Thank you Site5!
Want more than the desperation
I want more than a lonely nation
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